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2 Common E-Mail Problems and What To Do About Them
When it works well, e-mail can be great. It's hard to beat
e-mail for everything from staying in touch with family to
requesting information from businesses or other organizations.
Want to send the same message to several people? Communicate
with someone across the continent? Transmit photos, manuscripts
or other information? For speed and efficiency, this virtually
instantaneous medium is one of the most convenient features of
modern life.
But e-mail is not without problems. If you key in the name of an
intended recipient but your message keeps bouncing back, you
might not be singing e-mail's praises. Ditto for attachments
that won't open or other such nuisances. With just a little
patience, though, you can readily overcome most e-mail problems.
What follows are 4 common e-mail problems along with solutions
for overcoming them.
Problem - Returned Messages
This may be the most frustrating of all e-mail problems. After
taking the time to create a message, you click on the "send"
button and consider your task accomplished. But the next thing
you know, the message pops up in your in-box with a heading that
it did not reach its intended recipient.
Solutions
First, take the simple step of checking to see that the address
of your recipient has been entered correctly. This may seem
obvious, but sometimes the only thing wrong is a misplaced
letter, the use of "com" instead of "net", or some similar
error. If you know the correct address, this is a
straightforward matter of double checking each character. If
not, you might need to experiment by sending multiple messages,
or by entering alternative addresses with slight variations.
Under this approach, you simply keep track of which messages are
bounced back and compare them with the overall list of addresses
you used. If you sent four variations but only three were
returned, you have solved the problem by the process of
elimination.
Sometimes the source of your problem lies with the recipient. If
messages to other addresses go through but fail here, try to
contact the intended recipient by other means and report the
situation. The cause may range from a temporary problem with the
recipient's server to a switch to another e-mail provider, to a
full in box. In this case, simply waiting may be the best
recourse. Or a phone call or other communication may be required
on your part to obtain the correct e-mail address. If all your
messages are being returned, you may have a connection problem.
See below for more details.
Problem 2 - You Have Lost Your Connection
Sometimes a failure to send or receive
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e-mail can be traced to a
lost connection with your Internet service provider.
Solutions
If you see a "failure to connect" or "no response" message or
have otherwise determined that you have failed to connect,
double check to make certain there are no physical problems.
First, check your cables and connections. If you use a dial-up
modem, listen to make sure it produces the normal high-pitched
dialing sound. If not, the problem could be a loose connection.
Locate the phone cord that runs from the back of your computer
to the phone jack, and then make sure that each end is plugged
in snugly.
If you will don't hear the expected dialing sound, check to make
sure your phone cord is undamaged. If it seems worn, replace it
with a new one. Other steps include making certain the line is
plugged into the right port, and checking the phone jack by
plugging the cord into a different jack. If you hear the dialing
sound after any of these steps, you have made a successful
connection.
Connection problems may be more common with dial-up modems than
with broadband connections, but the latter are also dependent on
physical connections. A loose wire or poorly connected cable can
easily be problematic. Sometimes a glitch occurs that can be
best addressed by repeating portions of the initial set-up
process. A simple fix touted by Verizon technical service reps
for some DSL (digital subscriber line) customers is to
disconnect the three lines from the back of the modem and then
reconnect them in a specified order. When this action is taken,
the online connection is immediately regained.
If you are online but keep getting bumped off, the lost
connection can be the result of an unintended software command.
In Outlook Express, for example, you will find the command "Hang
up when finished." If the box in front of this phrase is
checked, the connection will automatically be severed each time
you send or download e-mail. Sometimes a misdirected click of
your mouse will cause you to place a check in the box even
though you do not realize it. Simply click on the check mark to
make it disappear, and the hang-ups will cease.
These 2 common e-mail problems are quite easy to determine and
when rectified will make your emailing experience more
enjoyable.
About the author:
Marv Ko has many years of experience in business, marketing,
security, writing, and varied hobbies. He is is the senior
editor of www.upublish.info ... your
source for Original Content
Articles. Authors wanted!
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